Who we are

octo.rent Ltd is the controller for personal data processed in the Octo app and related services.

Company No. 16733576, 56 Hertford Road, Enfield, England, EN3 5AL, UK.

What we collect

Our app collects device identifiers (such as Advertising ID or Android ID) to improve functionality and analytics. This data may be shared with third-party services such as Firebase Analytics or Sentry and is encrypted in transit.

• Account data (name, email, phone)
• Profile data (country, market type)
• Listings and media you upload
• Reservations, messages, reviews
• Device identifiers and diagnostics
• Payment events from our processor

How we use data

• Provide, operate, and secure the service
• Process reservations and payments
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Improve features and support

Legal bases

• Contract, to deliver requested services
• Legitimate interests, including safety
• Consent, where required for notices
• Legal obligation, for records we must keep

Sharing

• Payment and identity providers
• Cloud hosting, storage, and analytics
• Law enforcement when required

International transfers

If data is transferred outside the UK or EEA, we use valid safeguards, such as standard contractual clauses.

Retention

We keep data only as long as needed for the purposes above, then delete or anonymize it. Reservation and billing records may be retained for up to seven years for tax and audit.

Your rights

• Access your data
• Rectify inaccurate data
• Erase data when applicable
• Restrict or object to processing
• Portability for data you provided

Your choices

Update profile details in Profile. Manage notifications in your device settings. To delete your account or request a copy of your data, contact support.

Contact

Email: support@octo.rent

Website: https://octo.rent/privacy

Postal: 56 Hertford Road, Enfield, England, EN3 5AL, UK

Changes to this policy

We may update this policy. We will post changes in the app and adjust the effective date.